FAQ

The questions that come up on every first call.

Answered here so the call can be spent on your business instead.

What does the WhatsApp assistant cost?

£3,000 for the build: a £500 deposit to book your build slot, refunded in full if your website cannot take it, then £2,500 once we have confirmed it works. After that it is £49 a month from the day it goes live. That covers hosting, WhatsApp's message charges, AI usage and small changes such as new prices or opening hours, up to 2,000 conversations a month. No minimum term; cancel with 30 days notice. The only extras are card fees from your payment provider if you take deposits, and promotional broadcasts if you want them.

Will it work with my existing website?

We check your website first. Almost any site can add a WhatsApp link, and most can take the full chat. What can be embedded depends on what your platform allows, and you will be told before you pay. If we built your site, it works.

What if the assistant says something wrong?

It only answers from what you approve: your services, prices, area and rules. Custom quotes, questions it does not know and anyone asking for a person are passed straight to you with the chat so far, and it tells the customer you will be in touch.

How do you teach it our business and our voice?

From your services, prices, FAQs and policies, plus real examples of how you and your team write to customers. You read example conversations and approve its answers and limits before launch, and it gets updated as your business changes.

Can customers pay a deposit through it?

Yes. It sends a secure checkout link from your own payment provider for approved products or agreed deposits. On a £10,000 job with a £3,000 deposit, the customer pays the £3,000 and the £7,000 balance stays under the terms you agreed with them.

Will it replace our team?

No. Your team approves what it says, and anything it should not handle comes to them. It handles the questions you have already answered a hundred times, so you spend your time on the ones that need you.

Do I need a WhatsApp Business account?

Setting up the WhatsApp Business connection is part of the build. It runs on a number in your business's name, and follow up messages only go to customers who have opted in, under WhatsApp's own rules.

What do the website and the Google profile cost?

£1,000 for the website, £500 to start and £500 when it goes live, and £400 a month to run your Google Business Profile, with no minimum term. Both are optional and sit alongside the assistant. There is no setup fee on top and no hosting bill afterwards.

Can I take the website without the monthly?

Yes. The website is a one off and it works on its own. Most people take both, because the profile is what gets somebody to tap through and the site is what they land on, but it is not a condition of anything.

Is it really live in five working days?

Yes, as long as you answer the questions on day one and look at it on day four. The template is already built and tested, so what takes the time is your business rather than the build. If you go quiet for a week, it lands a week later.

Is the site built from a template?

Yes, and that is the point. One strong template, built and tested once, then reskinned properly for your business. It is why the site costs £1,000 and arrives in five days instead of costing several thousand and taking two months. If you want something bespoke, we are not the right people.

Will I rank number one on Google?

Nobody can promise that, and anybody who does is selling you something they cannot deliver. What is promised is the work: categories fixed, photos every month, a post a week, every review answered within a day, and a report showing where you actually rank. Do that consistently and the position tends to follow.

How long until the Google work shows?

The categories and services fix can change things quickly, because it decides which searches you are eligible for at all. Everything else is cumulative. A profile that has been ignored for years takes a few months of consistent work before the numbers move.

Do I own the website and the profile?

Yes. The domain is registered in your name, the website is yours, and the Google Business Profile is on your own Google account with you as the owner. We work on it with access you grant and can remove.

What do you need from me?

One conversation at the start about what you do and where, any photos you already have, and someone who looks at the site on day four and says what is wrong. After launch, the only thing needed is that somebody answers the phone.

What if I already have a website?

Then the question is whether it loads quickly on a phone and makes it easy to call you. If it does, keep it and take the monthly on its own. If it does not, the new one replaces it and the old address is pointed at it so nothing is lost.

Do you work outside the UK?

The work is built around UK local search, so that is where it is strongest. Ask about anywhere else and you will get a straight answer rather than an automatic yes.

Something not answered here?

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